Returning goods

The satisfaction of our customers is very important to us. Therefore no purchase is finalized until you received, tried and approved all items. In short – we want you to be completely satisfied with your purchase, or we will give a full refund.

This means that if you live in countries within EU (European Union), you have 14 days after receiving the package to exchange a product or get a refund. We always follow the recommendations by Emota and the regulations in your local market. You have the right as a customer to open the package and try the item. You have to return the item in original shape in such shape that allows Superior to resell the item as new. You cannot use the item and then return it to Superior. The right to return an item does not apply to underwear or swimwear, if the item is worn or the original package is broken.

When returning an item the customer pays the delivery costs. When Superior has received the item and verified that it hasn’t been worn or damaged, we will reimburse you within 30 days for the item.

If you want to change the item to another one of the same value, we will send you the new item at no cost except for the shipping costs.

If it’s a claim, we will reimburse you the cost of shipping the item back to us within 30 days. The original receipt has to be included in the package for the claim to be valid.

All returned items have to be packaged in a bag or a box. If you return shoes in a box make sure you return the original box in the package as well. Do not place the shipping label on the original box, it will be damaged and the return/exchange will not be approved.

All items shipped by Superior are insured. If the package and/or its content are damaged when you receive it, you should make a claim at once with the shipper. If you already collected the package when you noticed the damage, contact our customer service. All claims on items damaged by shipper need to be made within “reasonable time”. Claims made within 2 months from the time of purchase are always considered made within “reasonable time”. When returning an item you have to keep a copy of the shipping note, this will be used when making a claim to the shipper.

How do I return or exchange an item?

1. Always e-mail our customer service, info@superiorwear.com, to make sure they can reserve the new item for you. If you don’t contact us there’s a risk that it will be sold out before we receive your returned item. Please provide us with your customer number and order number in the e-mail. We will also need the name of your Bank, BIC and IBAN number for those cases we have to reimburse you.
2. Our customer service will provide you with a post address to where you can send the package.
3. Send the item back to us. You pay the shipping cost; our recommendations when returning an item is to use the same shipper as the one we used when sending the package to you.
4. When we have received the item and approved it we will send the new item to you. In cases we have to reimburse you, we will transfer the amount to the bank account you e-mailed us within 30 days after receiving the returned item.

Please note! The customer pays for all the shipping costs in case of a return or exchange. When returning or exchanging an item the customer are also responsible for the shipping and should make sure you have a suitable insurance.

How do I make a claim?

When we handle claims we always follow rules, regulations & codes of conduct adopted by Emota. To read more about this, please go to www.emota.eu.

1. E-mail our customer service, info@superiorwear.com, as soon as you notice the defect. Please provide us with your customer number and order number in the e-mail. We will also need the name of your Bank, BIC and IBAN number for those cases we have to reimburse you.
2. Our customer service will provide you with a post address to where you can send the package. Send the item back to us. You pay the shipping cost; our recommendations when returning an item is to use the same shipper as the one we used when sending the package to you.
3. When we have received the item and approved the claim we will make a refund to the bank account you e-mailed us within 30 days after receiving the returned item.
4. If the item is used you have to wash it before returning it to us.

Please note! The customer pays for all the shipping costs in case of a claim. When claiming an item the customer are also responsible for the shipping and should make sure you have a suitable insurance.